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However, it isn't just good enough to pay lip service. Internal procedures and processes to handle information flows need to be created. A wider view of the forces that impact upon customers and can influence their ability to pay and the 'cocktail cabinet' of mitigation tools available must be utilised.
There is no one fit that suits all, and the range of approaches can run from 100% credit insured to wholly self insured. From established relationships ruling the roost to meticulous and perhaps sometimes over cautious, financial ratio driven systems.
In some ways a deciding factor can be the difference between considering yourself a partner to the customer to being an out and out service provider...
Certainly food for thought and I would definately recommend the courses in Managing Credit Risk that are run by Petrospot and other such courses and events from Bunkerworld and Lloyd's MIU.